Returns Policy UK, Unused And Unopened Items

We want you to feel confident when ordering from us. At the same time, we are mindful about waste and product integrity, so our returns policy is designed to balance both.

This returns policy applies to all UK orders, including our reusable straw range.

If something is not quite right, you may return eligible items in line with the guidance below.

What Can Be Returned

We accept returns on unused and unopened reusable straw products, in their original condition.

This means the item must:

• Not be opened or used

• Be returned with all original packaging intact

• Be in the same condition as when it was delivered

Because of hygiene, safety, and sustainability considerations, we are unable to accept returns on items that have been opened or used, unless they are faulty.

UK Returns Timeframe

In line with UK regulations, you have 14 days from receiving your order to request a return.

We recommend getting in touch as soon as possible so we can guide you through the process.

How To Return An Item

To request a return, please contact us at [email protected] with:

• Your order number

• The item you would like to return

• A brief reason for the return

We will then provide clear instructions for sending your item back to us.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We suggest using a tracked service, as we cannot take responsibility for items that do not arrive with us.

Refunds

Once your return has been received and checked, we will confirm the outcome.

If approved, your refund will be issued to your original payment method. Processing times may vary slightly depending on your provider.

Original delivery charges are non refundable unless the return is due to an error on our part.

Faulty Or Incorrect Items

If your order arrives faulty or not as expected, please contact us as soon as possible.

We will resolve this quickly and cover any return costs where applicable.

We encourage mindful purchasing where possible. Returns have an environmental impact, and while we are always here to help if something is not right, we aim to keep things considered and low waste.

Contact

If you have any questions about returns, refunds, or your order, please contact us at [email protected]. We are happy to help.